Effective date: 30 July 2026
1.Introduction
Brush Boss Pty Ltd (“Brush Boss”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.This Privacy Policy explains how we collect, hold, use and disclose personal information when you:visit our website at www.brushboss.com.au;submit a quotation or contact form;submit an enquiry through Facebook, Instagram or another advertising platform;contact us by telephone, SMS, email or social media;request, receive or pay for our services; orotherwise interact with Brush Boss.We seek to handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles where they apply to us, and appropriate privacy practices.
2. Personal information we may collectDepending on your interaction with us, we may collect:
your full name;telephone number;email address;property address, suburb or postcode;preferred contact method and contact time;whether you own, manage or represent the property;the type of painting, pressure washing, maintenance or other service required;information about the property, project scope, surface condition, access and preferred timeframe;photographs, videos, plans or documents you provide concerning the property or proposed work;messages, correspondence and records of our communications with you;quotation, booking, invoicing and payment information;feedback, complaints or other information you choose to provide; andtechnical information associated with use of our website, such as IP address, browser type, device information and website activity, where collected through website hosting, cookies or analytics tools.Please do not provide sensitive information unless it is reasonably necessary for us to assist with your enquiry.
3. How we collect personal informationWe generally collect personal information directly from you when you:complete a form on our website;complete a Meta Instant Form or respond to an advertisement on Facebook or Instagram;call, email, text or message us;request or accept a quotation;arrange an inspection, booking or service;communicate with our employees, contractors or representatives; orprovide information or photographs during a site assessment or project.We may also receive information from someone authorised to act for you, such as a property manager, landlord, tenant, real estate agent, builder, contractor or business representative.If you provide us with another person’s information, you should ensure that you are authorised to do so and that the person understands how their information may be handled.
4. Why we collect and use personal informationWe may collect, hold and use personal information to:respond to enquiries;determine whether a property is within our service area;understand the requested work;contact you to discuss your project;arrange telephone consultations, photographs or onsite inspections;prepare, send and manage quotations;schedule and deliver painting, pressure washing, property-maintenance or related services;communicate about appointments, access, variations, progress and completion;manage customer service, warranties, concerns and complaints;issue invoices, process payments and maintain business records;improve our services, website, forms and advertising;conduct internal administration, accounting, insurance, safety and legal activities;prevent fraud, misuse or security incidents;comply with applicable laws and lawful requests; andsend service-related communications and, where permitted, relevant marketing communications.Submitting an enquiry is a request for Brush Boss to contact you and assess your requirements. It does not create a binding quotation, final price or confirmed booking.
5. Facebook and Instagram lead formsWhen you submit an enquiry through a Facebook or Instagram lead form, Meta may provide the information you entered or confirmed to Brush Boss.This may include your name, telephone number, email address, suburb or postcode, service required and project details.Brush Boss uses this information to respond to your enquiry, determine whether we can assist and discuss the next steps for providing a quotation. Meta separately handles information under its own terms and privacy policy.
6. Communications and marketingIf you make an enquiry, we may contact you by telephone, SMS, email or social media to respond to your request and follow up about the relevant service.We may send promotional communications where you have consented or where otherwise permitted by law. You may opt out of promotional communications at any time by:using an unsubscribe link in an email;replying “STOP” to an SMS; orcontacting us at info@brushboss.com.au.Opting out of marketing will not prevent us from sending necessary communications relating to an active quotation, appointment, project, invoice, warranty matter or other service you requested.
7. Disclosure of personal informationWe may disclose relevant personal information to:Brush Boss employees, contractors and authorised representatives;service providers that assist with website hosting, online forms, email, communications, data storage, customer management, advertising, accounting, invoicing, payment processing or IT support;professional advisers, insurers, accountants or legal representatives;builders, property managers, tradespeople or other parties involved in a project where reasonably necessary and authorised;regulators, courts, government agencies or law-enforcement bodies where required or authorised by law; anda purchaser, adviser or relevant party in connection with a proposed or completed sale, restructure or transfer of all or part of our business.We do not sell personal information.
8. Overseas processing and storageSome third-party platforms and technology providers used by Brush Boss, including website, cloud, email, communications and advertising providers, may process or store personal information outside Australia.These locations may include the United States and other countries in which those providers or their subcontractors operate. Privacy protections in those jurisdictions may differ from Australian law.Where reasonably practicable, we take steps to use reputable service providers and protect the information handled through those services.
9. Cookies, analytics and third-party servicesOur website may use cookies and similar technologies that help the website operate, understand website usage, remember preferences, measure advertising performance or improve user experience.You may be able to manage cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.Our website may contain links to third-party websites or services. Brush Boss is not responsible for the privacy practices of those third parties, and you should review their privacy policies separately.
10. Storage and securityWe take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.Information may be held in electronic systems, email accounts, website-form records, customer-management systems, accounting software, cloud storage and, where necessary, physical records.No internet transmission or electronic storage system is completely secure. If we become aware of a data breach, we will assess and respond to it and make notifications where required by applicable law.
11. Retention and deletionWe retain personal information for as long as reasonably necessary to:respond to an enquiry;provide and administer services;manage quotations, invoices, warranties and disputes;maintain appropriate business and taxation records;comply with legal, insurance and contractual requirements; andprotect our legitimate business interests.When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to any legal record-keeping requirements.
12. Accessing or correcting your informationYou may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.Please contact us using the details below. We may need to verify your identity before responding. In some circumstances, access may be limited or refused where permitted by law, and we will explain the reason where required.
13. Privacy enquiries and complaintsIf you have a privacy question, concern or complaint,
please contact us:
Brush Boss Pty Ltd
Service area: North Brisbane, Moreton Bay and surrounding serviced locations, Queensland
Email: info@brushboss.com.au
Telephone: 0455 549 416
Website: www.brushboss.com.au
Please provide enough information for us to understand and investigate your concern. We will aim to acknowledge your complaint promptly and respond within a reasonable period.If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
14. Changes to this Privacy PolicyWe may update this Privacy Policy when our services, systems, legal obligations or information-handling practices change.The current version will be published on this webpage with its effective date.Brush Boss proudly services North Brisbane, Moreton Bay and surrounding areas, including North Lakes, Caboolture, Bribie Island, Glass House Mountains, Dayboro and Samford.